| Property Policy |
Description |
Comment |
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Cancellations Made by Guests
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Cancellations made 30 days or more prior to the arrival date are refundable, less the one night stay plus tax deposit. Cancellation within 30 days prior to arrival will forfeit full payment.
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Check-In Time
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4:00PM
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Check-Out Time
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10:00AM
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Complaints Concerning Property
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Report all property complaints or obvious damage caused by previous Guests to us immediately, by phone and by email as they become evident. Serious problems should be reported with supporting photographs. We will make our best efforts to rectify problems within 24 hours of notification.
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Failure to notify us of property-related problems while in the property and as they become evident, will forfeit any rights or claims against us regarding property condition after your departure.
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Delivery of Instructions and Access Information
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No physical keys are distributed. Front and back door are both accessed with a keyless entry pad. Key codes will be emailed to guests prior to arrival.
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Excessive Cleaning Costs
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Will be charged to guest
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Excessive Noise
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Repeated complaints of excessive noise are grounds for eviction with no refund
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Garbage Removal
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Please put garbage into garbage can in garage upon departure.
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Guest Account Termination
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The Owner or their Contact reserve the right to request permanent Guest account inactivation from this web sites technical administrators in the event of one or more of the following Guest actions: intentional property policy violation causing material damage or fines, Guest misrepresentation and/or fraud, intentionally defacing or damaging public or private property, breaking laws and bylaws, theft, public indecency, harassment, causing bodily or emotional harm & disturbing the peace after repetitive warnings.
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Guests will be notified by email of account termination. Guests may choose to appeal their account termination. Guests may be given the chance to reconcile with the Owner as a condition of preserving or reversing their account status. Account termination prevents the Guest from booking this or any other property that uses the same web site
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Housekeeping
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McGillivray Creek #37 will be clean and ready for your arrival. Waher/dryer is located inside unit and available for guest use. Complimentary soap is provided as well.
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Please make sure to bring your own towels for hottub use.
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Ineligible Guests & Refusal of Business: 48-Hour Reservation Cancellation
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The Owner or their Contact reserves the right to cancel
reservations made by, and refuse business to: Guests who do not meet the
policies published in this property's Policies Table at the time of booking
and past Guests known to have : intentionally violated rental property
policies, damaged and/or defaced rental properties through intentionally
destructive and/or negligent behavior, engaged in theft, broken local bylaws
and laws, committed fraud or who misrepresented themselves, and Guests who
have caused bodily or emotional harm to any third parties. Reservations may
be cancelled up to a maximum of 48 hours from the time the ineligible Guest
made the booking.
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Guests will be issued a refund by personal cheque. Refunds will be
adjusted for any payment processing expenses
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Internet Availability & Usage
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Wireless Internet Service is available - Instruction are in the guest information booklet inside the unit.
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Late Reservation Payments
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Reservations made within 45 days are payable in full at time of booking
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Locking Door
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Front door and back door (with keypads) will lock automatically. Please close garage door upon your departure.
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Maintenance Emergencies
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Please contact Andrea Nielsen @ 250-319-5680
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Maximum Sleeping Capacity
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7 persons
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Minimum Age Requirement
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25
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Parking
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Private single car garage is connected to the unit
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Pets
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No Pets
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Privacy
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The Owner, their booking Contact and this web sites technical administrators agree to not sell, refer, rent or divulge to any third parties the names or personal information of their Guests without prior written consent from the Guests, except under force of law, or for law enforcement purposes relating to policy and property violation. The Owner and their booking Contact also agree to not use Guest personal information for any reason other than its original intended purpose without written consent from the Guests.
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Guests agree to not sell, refer, rent or divulge to any third parties the names or personal information of the Owner or their booking Contact without prior written consent from the Owner and/or Contact, except under force of law or for law enforcement purposes. Guests also agree to not use Owner or Contact personal information for any reason other than its original intended purpose without written consent from the Owners and their Contact.
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Property Damage
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Will be charged to the renter responsible for damage
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Reservation Changes
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Any revisions to accommodation and/or departure dates will incur a $25.00 administration fee. No additional administrative fees will be charged to add additional nights (upon unit availability).
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Reservation Guarantee
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Unpaid or late payment will result in forfeiture of guaranteed booking dates
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Resort Information
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www.sunpeaksresort.com
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Ski & Snowboard Gear Storage
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Please store ski/snowboard equipment in the garage. Racks have been provided for your use.
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Smoking
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No Smoking
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